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Booker Spalding products are available for online order through our online stores, www.BookersDirect.co.nz or www.BookersDirect.com.au .

When you shop with us here's what you can expect.
Product Information

Our sizing is based on standard New Zealand sizing, though some styles are designed to be easier fitting than others. Please refer to our size guide for measurements.

We attempt to display product colours as accurately as possible on our website. However, we can't guarantee that your monitor's display will accurately reflect the actual colour of the product.

We also take reasonable care to ensure that all details, descriptions and prices appearing on our website are correct at the time when the information was entered. We reserve the right to refuse orders where product information has been miss-published, including information on prices and promotions.

Goods are subject to availability. As there is a short delay in the time when the order is placed and the time when the order is accepted, the stock position of a product may change within this time period. If an item you have ordered becomes out of stock before your order has been accepted we will notify you as soon as possible. You will not be charged for out of stock items.

Returns and Exchanges

Not sure if something's quite right? We suggest you order it and try it on as soon as possible. You can return it using our freepost service (within New Zealand) and receive a credit or exchange provided the garment is unbranded. Please see our returns policy.

Changed your mind? You can cancel your order anytime. Just email help@bookersdirect.co.nz or call us free on 0800 273 273 (NZ) or 1800 141 058 (Aus) to let us know.

We'll happily refund all products that are unworn or unused and returned to us in their original packaging. Please review the returns policy.

Refunds

Items can be returned for credit or full refund provided the return conditions described in our returns policy are met.

Payment and Pricing

We accept payment with VISA and MasterCard and Bank to Bank.

For orders originating in New Zealand, NZ$ will show in the pricing boxes. New Zealand orders exclude GST and freight.

For orders originating in Australia AUD$ will be quoted excluding Australian GST and freight and customs duties (if applicable).

For some companies we may agree credit terms and monthly billing for the subsidised portion of each transaction.

Payment security

For added security, we do not retain any record of your credit card details at Booker Spalding. Your credit card transactions are safely and securely handled through Payment Express by DPS.

If you are unsure about any aspect of our product pricing or online payment security please contact us.

Timeframe for Delivery

Normally items will be delivered within 10 working days of placing the order, unless we contact you directly to advise a different timeframe for delivery.

In the event we anticipate delivery will take longer than 10 working days we will offer the choice of changing the order, or providing a credit or a full refund.

Last Update

This Shop Policy was last updated in April 2016.